Return and Refund Policy

Last updated: October 27, 2026

At HAMELEON (HameleonShoes), we create handmade footwear in small batches, with attention to detail and quality. We want you to feel confident in your purchase, and our return and exchange process is designed to be clear and straightforward.

1. Return and Exchange Eligibility

You may request a return or exchange within 14 days of delivery, provided that:

• The footwear is unworn and in its original condition.
• The original packaging is included.
• Proof of purchase is provided.

We recommend trying on footwear indoors on a clean surface to preserve its original condition.

Items showing visible signs of wear are not eligible for return or exchange. Custom-made products and items marked as "final sale" are also excluded, subject to applicable consumer protection laws.

2. How to Request a Return or Exchange

To request a return or exchange:

1. Contact us at hameleon.shoes@gmail.com.

2. Include your order number and a brief explanation of the reason for your request.

3. Wait for our team to confirm the next steps and provide return instructions.

4. Pack the footwear securely, including its original packaging and proof of purchase, and send it using the agreed return method.

Please do not send a return before contacting us.

3. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after the return has been received and inspected. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Original shipping charges are not refundable unless required by applicable law or the return is due to an error or defect for which HAMELEON is responsible.

4. Return Shipping Costs

Return shipping costs are generally the customer's responsibility.

If you receive a defective or incorrect item, please contact us. We will arrange an appropriate solution, including return shipping at no additional cost where applicable.

5. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging. We will review your request and arrange an appropriate replacement or refund in accordance with our policy and applicable law.

6. Exchanges for the Wrong Size

If your footwear does not fit, you may request an exchange within 14 days of delivery, provided the item remains unworn and in its original condition and packaging.

Contact us before returning the item so we can advise you on the exchange procedure and product availability.

7. Contact Information

For all return, exchange, and refund requests, please contact:

HAMELEON — Handmade Shoes

Email: hameleon.shoes@gmail.com

Phone: +380 98 611 0500

Address: 69 Volodymyrska Street, Kyiv, Ukraine

Website: https://hameleonshoes.com/

We will do our best to resolve your request fairly and efficiently.

8. Applicable Consumer Protection Laws

This policy does not limit any mandatory consumer rights you may have under the laws applicable to your purchase. Where required by law, statutory consumer rights take precedence over any conflicting provision of this policy.