REFUND POLICY

Refund Policy

Effective date: 16.07.2025

We want you to be happy with your purchase from Hameleon. If you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

Items may be returned or exchanged within 14 days of delivery, provided that:

- The item is unused and in its original condition

- The original packaging and receipt are included

2. Non-Returnable Items

We do not accept returns for:

- Items that show signs of wear

- Custom or final sale items

3. How to Return

To initiate a return or exchange, please contact us at [insert email] with your order number and reason for return.

4. Refunds

Once we receive and inspect the item, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

5. Return Shipping

The customer is responsible for return shipping costs unless the item was defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

7. Contact

Questions? Reach out to our support team:

Email: hameleon.shoes@gmail.com

Phone: +380986110500