Methods of Returns & Exchanges

If you need to return or exchange your shoes, we aim to keep the process simple and reliable.

Return options

• In-store return – bring the item to our store for a quick, in-person process
• Courier or postal return – send the item using a convenient delivery service (shipping costs are typically covered by the customer)

Exchanges

• Once the returned item is received and reviewed, we will arrange shipment of the replacement pair
• Choosing the correct size or style in advance helps ensure a smoother exchange experience

Refunds

• Refunds are processed within 2–5 business days after the returned product has been received and inspected
• The amount is issued to the original payment method

Careful packaging and timely return help ensure your handmade leather shoes remain eligible for a smooth exchange or refund.