OFFER

1. Definitions
 1.1. This Offer constitutes the rules for placing, processing, and receiving orders on the website ___________.
 1.2. Order – a properly completed request by the Buyer on the Website (the relevant fields in the “Checkout” section are filled out, the accuracy and correctness of the information provided is confirmed, and all actions required for submitting the order to the Seller are completed), addressed to the Seller, with a proposal to purchase a selected list of Products.
 1.3. Buyer – an individual who places an Order and intends to purchase/purchases the Products offered for sale by the Seller and presented on the Website.
 1.4. Rules – the rules for placing, processing, and receiving orders on the Website.
 1.5. Seller – the administration of the Website, individual entrepreneur Liliya Vasylivna Salagatska (FOP Salagatska L.V.), TIN: 3107324406,
 Email: hameleon.shoes@gmail.com
 1.6. Offer (Product Offer) – information about the Product posted by the Seller on the Website, including the Product description, price, payment and delivery methods, and other terms of purchase. The terms of Offers posted on the Website are established by the Seller. An Offer is information about potential conditions for purchasing a Product.
 1.7. Website – the online platform available at https://_____________, where specific sections contain the terms of ordering, payment, delivery, return policies, warranty details, and product listings.
 1.8. Product – a physical item offered for sale by the Seller, listed on the Website with its price, name, description, specifications, and availability status. The Website offers the following categories of Products: designer shoes, casual shoes (including women’s footwear such as ballet flats, sandals, espadrilles, pumps, heels, oxfords, loafers, ankle boots, booties, tall boots), and accessories.
 1.9. Delivery Service – a third-party entity that provides goods transportation, courier, and/or postal delivery services.

 

 

2. General Provisions
 2.1. Use of the Website in any form (including but not limited to placing Orders) automatically indicates that the Buyer has read and agrees with these Rules. If the Buyer disagrees with the Rules, they must refrain from using the Website.
 2.2. These Rules govern the following:
 2.2.1. Buyer’s access to the information posted on the Website;
 2.2.2. Use of the Website;
 2.2.3. Product ordering process;
 2.2.4. Product payment process;
 2.2.5. Product delivery process;
 2.2.6. Receipt and return of the Product.
 2.3. Product information posted on the Website is dynamic, meaning it may be updated, changed, or supplemented by the Seller at any time without prior notice. Such changes take effect once published on the Website and apply to any Order placed after publication.
 2.4. All information about the Products, terms of purchase, prices, and any other Seller-related data are accurately represented on the Website.
 2.5. Product Offers on the Website do not constitute an offer in the legal sense. However, the Buyer may submit an offer to the Seller by selecting a product, filling in the checkout form, confirming the accuracy of the provided data, and completing all required steps to submit the order. Submission of this completed form is considered the Buyer’s offer to the Seller to purchase the specified Product under the terms set out in the Offer and these Rules.
 2.6. The offer is considered accepted by the Seller (acceptance) when the Seller performs actions confirming the acceptance of the Buyer’s offer, namely the actual shipment of the Product in accordance with the Buyer’s offer terms.
 2.7. Upon receiving the Buyer’s offer, the Seller may propose alternative terms for purchasing the Product. Such a proposal is considered a counteroffer and must be accepted by the Buyer. Acceptance of the counteroffer shall be confirmed by payment and/or receipt of the Product under the stated terms. The Seller reserves the right to withdraw the counteroffer before payment and/or product delivery.
 2.8. In case of an erroneous acceptance, the Parties may modify the agreement terms only if the error is promptly communicated and acknowledged by both Parties.
 2.9. Acceptance of the Buyer’s offer by the Seller or the Buyer’s acceptance of the Seller’s counteroffer constitutes the conclusion of an agreement under the terms defined in these Rules.
 2.10. Product information is posted directly on the Website. Additionally, upon receipt of the Product and before signing any documents confirming delivery, the Buyer is required to review all relevant Product information as indicated on the item itself, its packaging, or accompanying documentation. If the Buyer needs further information, they must contact the Seller before accepting the Product, using any available means of remote communication.

3. Order Placement Procedure
 3.1. To make a purchase on the Website, the Buyer must correctly fill in the required fields in the “Checkout” section, confirm the accuracy and validity of the provided information, and complete all actions defined on the Website to send the order to the Seller.
 3.2. When filling out the Order form, the Buyer agrees to provide all required information in full and is responsible for the accuracy, correctness, and truthfulness of both the required and any other provided information.
 3.3. By placing an Order, the Buyer confirms they are familiar with these Rules and agrees that all their actions will comply with the terms set forth herein.
 3.4. An Order is considered accepted once the Buyer receives an email, phone call, or other phone message from the Seller confirming that the Order has been reviewed and accepted.
 3.5. The Seller has the right to decline an Order in the event that the product is out of stock, by notifying the Buyer via email or phone call/message. In such a case, all rights and obligations regarding the sale, delivery, and payment for the item are terminated, and any paid amount is refunded to the Buyer.
 3.6. If the Buyer provides an incorrect email address and/or phone number when placing the Order, the Seller has the right to cancel the unconfirmed Order.

 

 

4. Product Price and Payment Terms
 4.1. The price of the Product is stated on the Website in the relevant section at the time the Order is placed and does not include shipping costs.
 4.2. The Seller may change the Product price unilaterally without prior notice. However, the Seller may not change the price of an already accepted Order once confirmation has been sent.
 4.3. The price is paid in the national currency of Ukraine – the hryvnia.
 4.4. The Buyer may pay for the ordered Product in the following ways:

  • Upon delivery by courier or self-pickup at the Seller's location;

  • By bank transfer to the Seller’s account;

  • Cash on delivery through postal services;

  • Online payment via Fondy.
     4.5. Once the Order is accepted, the Seller reserves the Product for the Buyer for 48 hours. If not paid within this period, the reservation is canceled.
     4.6. The Product must be fully paid for before being handed over. Lack of timely or full payment releases the Seller from any obligations.
     4.7. The Buyer must indicate their full name and order number in the “Payment Purpose” field or notify the Seller by phone of the completed payment. Otherwise, delivery may be delayed.
     4.8. If the Order is canceled by the Buyer or declined by the Seller, the paid amount will be refunded, excluding delivery expenses already incurred.
     4.9. Refunds are issued only after the Seller receives the returned Product.
     4.10. Refunds are made within 30 calendar days to the Buyer’s payment account or another account provided in writing.
     4.11. The Seller may restrict certain payment methods.

 

 

5. Product Delivery
 5.1. Delivery is carried out throughout Ukraine, excluding Crimea and temporarily occupied areas of Donetsk and Luhansk regions. Shipping costs are paid separately.
 5.2. The Seller shall transfer the Product to the carrier or prepare it for pickup within 2 working days of receiving the Order. If the Product is stored in different locations or unforeseen circumstances arise, this period may be extended to 5 working days. The Seller is not responsible for carrier delivery times.
 5.3. Delivery options:

  • Courier delivery within Kyiv;

  • Pickup at a selected postal service location;

  • Pickup from the Seller’s location.
     5.4. Delivery costs are set by the postal services and include all related expenses.
     5.5. The Seller will make every effort to meet the stated delivery times, but delays may occur due to force majeure. The Buyer will be notified and new delivery terms agreed upon.
     5.6. The moment of delivery is the signing of a delivery document or other action by the Buyer confirming acceptance of the Product. The Buyer must present ID upon receipt.
     5.7. Upon receipt, the Buyer must inspect the Product and accompanying documents. Claims regarding visible defects or missing documents will not be accepted after delivery.
     5.8. If the Product is handed to a third party at the Buyer’s request, the moment of delivery is when that person signs the delivery document.
     5.9. The Seller may limit certain delivery options during the checkout process.

 

 

6. Warranty Terms
 6.1. Warranty periods in accordance with Ukrainian State Standards:
 6.1.1. Fashion footwear – 30 calendar days;
 6.1.2. Everyday footwear made of leather or textile – 30 calendar days;
 6.1.3. Footwear made of synthetic/artificial leather or mixed materials:

  • Leather sole – 40 days;

  • Leather sole with rubber overlay – 45 days;

  • Sole made of bonded leather, styronip, transparents, PVC – 60 days;

  • Sole made of porous rubber, polyurethane, or TPE – 70 days.
     6.2. Warranty periods begin from the date of delivery or from the start of the relevant season:

  • Winter: November 15 – March 15

  • Spring/Autumn: March 15 – May 15 and September 15 – November 15

  • Summer: May 15 – September 15
     6.3. Warranty covers the main product but not accessories (e.g., heel caps, laces, zippers, fittings).
     6.4. The Seller does not provide warranty in the following cases:
     6.4.1. Violation of product use or care instructions;
     6.4.2. Defects caused by force majeure, accidents, or buyer’s/negligence;
     6.4.3. Mechanical damage post-delivery; effects of moisture, salt, extreme temperatures, oxidation, or foreign objects;
     6.4.4. Defects caused by natural wear and tear;
     6.4.5. Signs of unauthorized repairs.

7. Product Returns

7.1. If the Product does not meet the Buyer’s expectations, they have the right to return the purchased Product of proper quality within 14 (fourteen) calendar days from the date of receipt, provided the conditions established by the Law of Ukraine “On Consumer Rights Protection” are met.

Return and Exchange Methods:

  • Return the product directly to the store.

  • Send the product via courier or postal service (shipping is paid by the customer).
     In case of exchange, the new item will be shipped only after the original product has been received back.
     (*The refund will be issued within 2–5 days after the product has been physically received.)

Instructions for Returning a Product Purchased Online:

  1. Fill out the return application and return act located inside the product box.

  2. Take a photo of the completed application and return act and send it to the online order manager.

  3. The manager will confirm the return or request corrections to the documents if needed.

  4. After receiving confirmation, place the following in the package: the product, the purchase receipt, and the completed return application and act.

  5. Pack all items and send them to the following store address:
     Kyiv, Volodymyrska Street, 69.
     The refund will be processed within 3–5 business days after the package is received.

 

 

8. Privacy and Personal Data

8.1. Information provided by the User (Buyer) is confidential. The site administration uses this information solely to fulfill the Buyer’s order unless otherwise stated in the contract.

8.2. By registering on the company's website and independently choosing a LOGIN and PASSWORD, the User (Buyer) consents to the collection and processing of their personal data for the following purposes:

  • processing and shipping the order,

  • receiving order-related information,

  • sending promotional and special offers, giveaways, new product updates, and other marketing information via telecom channels (SMS, email, Viber, or Instagram messages).

8.3. The company has the right to send emails, SMS messages, and call the phone number provided during order placement or account registration for the purposes listed above.

8.4. The User (Buyer) agrees to the use of cookie technology. Cookies do not contain personal information and cannot read data from the User's hard drive. Cookies help improve service quality by enabling quick identification of the User, saving preferences, and so on. If cookies are disabled, full functionality of the website cannot be guaranteed.

8.5. The User (Buyer) gives permission to the Site Administration to process their personal data, including storage in a database, updates, and changes (without additional notification). The administration is obliged to protect the data from unauthorized access and not disclose it to third parties unless required to process the data or by request of competent authorities.

8.6. If the User (Buyer) no longer wishes to receive promotional information, they may unsubscribe by informing the Site Administration.

 

 

PRIVACY POLICY

The Site Administration is committed to maintaining the confidentiality and integrity of users' personal data and other information obtained from users of the Site. Therefore, every user—regardless of whether they have registered an account—is obliged to familiarize themselves with this Policy.

This Privacy Policy outlines the scope and purposes of processing and using personal information provided by users when creating an account on the Site.

By creating an account on the Site, the User fully and unconditionally accepts the terms of this Policy and, in accordance with Article 2 of the Law of Ukraine “On Personal Data Protection,” consents to the processing of their personal data in accordance with the purposes outlined in this Policy and the Terms of Use.

Providing personal information when registering an account indicates voluntary consent to personal data processing using automated or non-automated means. The purpose of processing is to fulfill the rights and obligations of the User, the Site Administration, and third parties.

The User guarantees the completeness, relevance, accuracy, and validity of the personal data provided and that they are the data subject. The User agrees to update their data as it changes.

If any third party presents claims to the Site Administration regarding the processing or use of the User’s personal data, the User agrees to settle such claims independently and at their own expense.

The Site Administration reserves the right to refuse account registration without explanation. In such cases, all collected personal data will be deleted.

COLLECTION AND USE OF CONFIDENTIAL INFORMATION

  1. The Site Administration collects and stores information about the User during the use of the Site. All necessary measures are taken to properly ensure the security and use of confidential information. Data collection is carried out automatically when the Site is visited and used.

  2. The collection of personal data is carried out in accordance with Article 2 of the Law of Ukraine “On Personal Data Protection” and Part 1 of Article 11 of the Law of Ukraine “On State Registration of Legal Entities, Individual Entrepreneurs and Public Organizations.” (Information contained in the Unified State Register is public and open, excluding taxpayer identification numbers and passport data.)

  3. Information collected by the Site Administration includes:

     3.1. Data in the User’s account — When creating an account, the User provides their first and last name, email address, shipping address, and other relevant information (such as date of birth, gender, etc.). If the User represents a business entity, they must provide a document confirming their authority to act on behalf of the business or ownership. If the User detects full or partial use of their data, including duplicated accounts, they must notify the Site Administration.

     3.2. User activity data — The Site Administration collects data about the User’s activity on the Site, including pages viewed, visit dates and times, type of device and browser used, browser language, IP address, operator/provider, device ID, geolocation, and referral links. The User may restrict some data collection by adjusting their browser or device settings.

 

 

COOKIES

  1. The Site Administration may use cookies, web beacons, pixels, browser local storage, scripts, identifiers, and similar technologies, including cookies in email communications, to provide various services.

  2. Cookies may be used for the following purposes:

    • Preferences and service functionality: To ensure proper operation of the Site.

    • Security: To prevent unauthorized data usage and meet legal obligations (e.g., identifying the user logging in).

    • Notifications: To avoid repeated prompts after a User has acknowledged a message.

    • Advertising: To display ads relevant to the User’s interests and queries.

    • Analytics: To analyze Site performance and improve user experience.

  3. Managing Cookies: Users may disable cookies via their browser or device settings but acknowledge that doing so may affect their ability to use the Site effectively.

 

 

USER DATA CONTROL

  1. Other Users or third parties may identify or associate the User with their account if the User includes personal data in public areas. Users may reduce the chance of being personally identified by using a pseudonym or remaining anonymous, though this may reduce trust in their public posts.

 

 

DATA STORAGE AND ACCOUNT DELETION

  1. Users have the right to request account deletion. Upon receiving such a request, the Site Administration will delete the User’s public posts but may retain some User data in accordance with this Privacy Policy. Personal data may be used to investigate or prevent violations of Site rules.

  2. Deleting an account does not delete ratings, reviews, or other information connected to other users or third parties.

 

 

PROCESSING PERSONAL INFORMATION & THIRD PARTIES

  1. Personal data is processed for an unlimited period by any lawful means, including automated or manual methods.

  2. Processing is carried out transparently and in line with the stated purposes.

  3. Confidential data may not be processed without the User’s consent, except in cases defined by law and only for national security, economic well-being, or human rights protection.

  4. If processing personal data is necessary to protect the User’s vital interests, it may be processed without consent until consent can be obtained.

  5. Personal data is stored in a form that allows identification for no longer than necessary to achieve the purposes for which it was collected.

  6. The User consents to the transfer of their data to third parties solely to provide access to the Site.

  7. The User consents to the cross-border transfer of personal data.

  8. The Site Administration may allow third parties with contractual agreements to use cookies to improve ad targeting.

  9. Personal data may be disclosed to authorized government bodies of Ukraine only on legal grounds and in the manner established by law.

  10. The User agrees to the collection, distribution, deletion, destruction, blocking, or modification of their personal data in accordance with its intended use and processing.

 

 

SECURITY

  1. The Site Administration takes all available measures to minimize the risk of unauthorized access or misuse of confidential information.

  2. The User acknowledges that no method of data transmission over the Internet or phone, or any other method, is 100% secure and therefore waives any claims against the Site Administration in the event of third-party access to confidential information.

 

 

CHANGES TO THE PRIVACY POLICY

  1. The Site Administration reserves the right to change or supplement this Privacy Policy at any time. If changes are made, Users will be notified via email or a Site notification before the new Policy takes effect. Continued use of the Site after changes means the User accepts and understands the new Policy.