Returns & Refunds

We want you to feel confident in every HameleonShoes purchase. If something isn’t quite right, our returns process is designed to be clear, fair, and supportive.

Return eligibility

  • Returns or exchanges are accepted within 14 days of delivery
  • Items should be unworn and in their original condition
  • Please include original packaging and proof of purchase

Items not eligible for return

  • Products showing visible signs of wear
  • Custom-made or final sale items

How to request a return

  • Contact us at hameleon.shoes@gmail.com
  • Include your order number and a brief reason for return
  • Our team will guide you through the next steps

Refunds

  • Once the item is received and carefully inspected, we will confirm the outcome
  • Approved refunds are issued to the original payment method within 5–10 business days

Return shipping

  • Return shipping costs are typically covered by the customer
  • If the item is defective or incorrect, we will arrange a return at no additional cost

Damaged or incorrect items

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery
  • We will arrange a replacement or refund as quickly as possible

Contact

If you have any questions, our support team will be glad to assist:

We appreciate your trust in HameleonShoes and aim to ensure every pair of handmade leather shoes meets your expectations.