Online Returns

If you need to return an item purchased online, we aim to keep the process clear and straightforward. Following the steps below helps ensure a smooth return and timely refund.

Step 1 – Prepare your documents

• Complete the return application and return form included with your order
• Take clear photos of the completed documents

Step 2 – Contact our team

• Send the photos to our online orders manager
• We will review the details and confirm the return or advise if any updates are needed

Step 3 – Pack your return

Please include the following in the package:

• The product in its original condition
• Proof of purchase or payment confirmation
• The completed return application and return form

Step 4 – Send the package

• Ship your return to:
  69 Volodymyrska St., Kyiv, Ukraine

Refund processing

• Once your return is received and inspected, the refund is typically processed within 2–5 business days
• The amount is issued to the original payment method

Careful packaging and complete documentation help us process your return efficiently and ensure your handmade leather shoes remain eligible for refund.